Help Center
Get the support you need to transform your communication. Find answers, tips, and best practices for using The Understanding Engine effectively.
Tips & Best Practices
Popular Help Articles
Getting Started with The Understanding Engine
A comprehensive guide to setting up your account and navigating the platform for the first time.
Read More →How to Break Down Complex Issues
Learn how to use our sub-issue feature to tackle complicated topics one step at a time.
Read More →Working with the AI Mediator
Tips for getting the most helpful guidance from our AI mediator during difficult conversations.
Read More →Frequently Asked Questions
The Understanding Engine is a communication platform designed to help people have more productive, empathetic conversations about difficult topics. Using AI-powered tools, our platform helps refine messages, break down complex issues, and guide discussions toward resolution. Whether you're working through a personal relationship challenge, a team disagreement, or a complex negotiation, The Understanding Engine provides structure and support to help you reach understanding and actionable outcomes.
The Understanding Engine offers three pricing tiers to meet different needs: Free (basic features with 30-day data retention), Basic ($5.00/month for 3 active sessions with advanced AI mediation and unlimited data retention), and Premium ($10.00/month for unlimited active sessions, 24/7 voice mediation, premium analytics dashboard, advanced AI (GPT-4), calendar integration, API access, and dedicated support). All plans support both solo self-reflection and collaborative conversations between two people. Upgrade now to unlock advanced features and remove session limits.
Yes, we take privacy and security very seriously. All conversations are encrypted both in transit and at rest. Your conversation data is only accessible to you and the people you explicitly invite to participate. We do not sell or share your data with third parties. Our AI systems are trained on anonymized data and follow strict privacy protocols. You can learn more in our Privacy Policy.
Yes, The Understanding Engine is fully responsive and works on mobile devices through your web browser. We're also developing dedicated mobile apps for iOS and Android, which will be available later this year. The mobile apps will include additional features like push notifications and offline access to conversation history.
You can cancel your subscription at any time from your account settings page. Navigate to Settings > Subscription and click the "Cancel Subscription" button. Your subscription will remain active until the end of your current billing period. After cancellation, your account will revert to the free tier with limited features, but you'll still have access to your conversation history.