Help Center

Find answers to your questions and learn how to get the most out of The Understanding Engine.

Getting Started

Using the Platform

Popular Articles

Popular Help Articles

Getting Started with The Understanding Engine

A comprehensive guide to setting up your account and navigating the platform for the first time.

Read More →

How to Break Down Complex Issues

Learn how to use our sub-issue feature to tackle complicated topics one step at a time.

Read More →

Working with the AI Mediator

Tips for getting the most helpful guidance from our AI mediator during difficult conversations.

Read More →

Frequently Asked Questions

The Understanding Engine is a communication platform designed to help people have more productive, empathetic conversations about difficult topics. Using AI-powered tools, our platform helps refine messages, break down complex issues, and guide discussions toward resolution. Whether you're working through a personal relationship challenge, a team disagreement, or a complex negotiation, The Understanding Engine provides structure and support to help you reach understanding and actionable outcomes.

The Understanding Engine offers several pricing tiers to meet different needs. We have a free tier that allows you to experience basic features with limited usage. Our premium plans start at $9.99/month for individuals and $29.99/month for teams, with annual discounts available. During our beta period, all users receive access to premium features at no cost. Visit our pricing page for detailed information about what's included in each plan.

Yes, we take privacy and security very seriously. All conversations are encrypted both in transit and at rest. Your conversation data is only accessible to you and the people you explicitly invite to participate. We do not sell or share your data with third parties. Our AI systems are trained on anonymized data and follow strict privacy protocols. You can learn more in our Privacy Policy.

Yes, The Understanding Engine is fully responsive and works on mobile devices through your web browser. We're also developing dedicated mobile apps for iOS and Android, which will be available later this year. The mobile apps will include additional features like push notifications and offline access to conversation history.

You can cancel your subscription at any time from your account settings page. Navigate to Settings > Subscription and click the "Cancel Subscription" button. Your subscription will remain active until the end of your current billing period. After cancellation, your account will revert to the free tier with limited features, but you'll still have access to your conversation history.

Still Need Help?

Email Support

Get a response within 24 hours on business days.

Email Us

Live Chat

Available Monday-Friday, 9am-5pm EST.

Community Forum

Connect with other users and share tips.

Visit Forum