This Privacy Policy describes how The Understanding Engine ("we", "our", or "us") collects, uses, and protects your information when you use our service.
The Understanding Engine uses Application-to-Person (A2P) 10-digit long code (10DLC) messaging to communicate with our users. In compliance with telecommunications regulations and carrier requirements, we have registered our brand and messaging campaigns with the appropriate authorities.
A2P 10DLC is a messaging channel used by businesses to send SMS messages to consumers from 10-digit phone numbers. This registration system helps protect consumers from unwanted messages and ensures that you receive legitimate communications from verified businesses like ours.
We may send you SMS messages for the following limited purposes:
We obtain your explicit consent before sending you SMS messages. You may opt in to receive our SMS communications by:
When you opt in, we will send a confirmation message detailing the type of messages you will receive and how to opt out.
You may opt out of receiving SMS messages from us at any time by:
Once you opt out, we will send a confirmation message and cease sending you SMS communications.
When you use The Understanding Engine, we collect certain information to provide, improve, and protect our services:
When you use our SMS services, we only collect:
We do not collect or store the content of messages exchanged between users.
We use your information for the following purposes:
For 2FA users: You will only receive SMS messages when authenticating your account.
For rapid communication users: Message frequency will depend on your interaction with other users. You have complete control over this feature and can opt out at any time.
For beta users who opt in to updates: We will send occasional service announcements, limited to important information.
Standard message and data rates may apply based on your mobile carrier's terms. We are not responsible for any fees charged by your mobile service provider.
We do not sell your personal data or conversation content to third parties. Your information may be shared only in the following limited circumstances:
We do not sell your personal information to third parties under any circumstances.
As communication experts, we are passionate about understanding human interaction patterns. With your permission, we may analyze anonymized conversation data for research purposes. All research data is stripped of personally identifiable information and is used solely to improve our understanding of effective communication techniques.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, modification, disclosure, or destruction. Since we collect minimal data, this reduces the risk of data exposure.
For our A2P 10DLC messaging services, we use Twilio as our SMS provider, which maintains industry-standard security practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the right to:
The Understanding Engine provides communication tools and mediation assistance but is not responsible for any decisions made or not made as a result of using our application. Neither we as individuals nor The Understanding Engine as an entity assume responsibility for outcomes resulting from the use of our platform.
Our platform is designed to facilitate better communication but does not replace professional mediation, therapy, legal advice, or other professional services. Users are solely responsible for their actions and decisions based on information exchanged through our platform.
We may update this policy from time to time. We will notify you of significant changes by email or through the platform.
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@understandingengine.com.